ISO 27001:2013 – Information Security Management System

ISO 9001:2015 – Quality Management System, specifies requirements for a quality management system when an organization:

Needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements and aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.

Benefits of ISO 9001:2015 Certification

• ISO 9001 2015 is an International Certification
• IS0 9001 certification helps in establishing a work-flow by setting up the Standard Operating Procedures (SOPs)
• Helps in increasing the efficiency and performance
• Give organizations a target to work for
• It can be used as a powerful marketing tool
• Gives an instrument to organizations for continual improvement

ISO 20000-1:2018 Service Management System, ISO/IEC 20000-1:2018 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

BENEFITS OF ISO 20000-1:2018

• Helps in setting up of the definition of technology services and their processes
• Helps in delivery of the consistency in quality of the delivered services
• Enhances customer satisfaction in service delivery capabilities of the organization

ISO 27001:2013 – Information Security Management System,

ISO 27001:2013 Certification is an Information Security Management System (ISMS) that ensures information security threats and vulnerabilities in an organization are mitigated, controlled or eliminated within time.

ISO 27001 Certification demonstrate the organization has an interest in securing the information that it holds related to staff and clients as well.

Having ISO 27001 Certification shows that the organization is committed toward securing the information assets, having a business continuity and increasing the confidentiality, integrity and availability (CIA) of the information that it store(s), transfer or process.

Benefits of ISO 27001 Certification

• More aware staff about types of information and its security
• Setting up of information security Controls in the organization
• Increases the customer confidence in the information security of the organization
• Better control over information assets and risks management

CMMI

CMMI for Services is a renowned Model for Process Improvement for Service Delivery Organizations across the globe. We help organization to prepare for, trained for and to assessed for the CMMI for Services Version 2.0. We work with different CMMI Institute Authorized Appraiser to provide these services

As part of this, we offer following services:

CMMI for Services Assessment/Appraisal

CMMI for Services Consulting

CMMI for Services Training

CMMI Consulting services help your organization in having expert guidance from CMMI Institute Authorized Appraiser for CMMI for Services in order to guide you through the CMMI Journey starting from CMMI Maturity Level 2 to CMMI Maturity Level 5. We do the hand holding of your organization in order to enable you to get the desired CMMI Maturity Level.

CMMI Training are provided for the individuals and groups on various authorized courses as well as for different Process Improvement tools, techniques and methodologies. Training are offered by the associated CMMI Institute Authorized Trainers for CMMI for Services and Experienced Process Implementer.

CMMI Assessment/Appraisal are offered to the organization in association with CMMI Institute Authorized Appraiser for CMMI for Services. We provide time bound appraisal services and offer our best support to enable to you to get the CMMI Maturity Levels.

CMMI for Development is the exact same content as CMMI for services:

CMMI for Development (CMMI-DEV) offers a possibility to eliminate or avoid these barriers, problems faced by many organizations worldwide. CMMI for Development comprises of best practices that address development activities applicable to products and services developed by an organization. It also comprises practices that include the product’s lifecycle covering from beginning to delivery and maintenance.

CMMI for Development is defined as a reference model that includes activities meant for developing both products and services. Many organizations including software, hardware, aerospace, banking, defense companies and others uses CMMI for Development for process improvement activities.

CMMI for Development includes software industry best practices that comprise project management, process management, systems engineering, hardware engineering, software engineering, and other supporting processes used in development and maintenance of software products and projects. CMMI-DEV contains 22 process areas – out of these 16 are core process areas, 1 is a shared process area, and 5 are development specific process areas.

CMMI Maturity Level 1: Initial

CMMI Maturity Level 1 is the most lowest or initial maturity level.
At CMMI Maturity Level 1, organizations have following characteristics:

1. Processes are usually in ad hoc and disordered mode
2. There is not environment for processes or process improvement
3. Projects are generally over budget or have schedule overrun.
4. These organizations are people centric and success is dependent on their skills.
5. They are specialized in few kind of activities/projects.
6. They are not able to repeat success with surety.

There is no Appraisal for CMMI Maturity Level 1. As per SEI all organizations not having Maturity
Levels from 2 to 5 are at Maturity Level 1.

CMMI Maturity Level 2: Managed

At maturity level 2, organizations have certain processes and projects are executed according with
policy defined.

At CMMI Maturity Level 2, organizations have following characteristics:

1. There are no central processes and projects are free to use processes for their projects.
2. Project scope, estimations, schedules are more realistic as compared to CMMI Maturity Level 1.
   Changes to requirements are managed.
3. Project Management is done effectively.
4. Supplier management is managed at this level.
5. Skilled people are engaged with the project who have adequate knowledge and experience to
   produce desired and controlled outputs

Even after following processes in different projects, results of each project may vary to a large
extent, because there is not Process Management focus at CMMI Maturity Level 2, which is a
focus area at CMMI Maturity Level 3.

CMMI Maturity Level 3: Defined

At maturity level 3, all processes are well defined and understood at organizational level. , There is a
central repository, QMS consisting of standards, tools, procedures, and methods. And over time, the
organizational processes and standards are improved. Tailoring guidelines can be applied by
projects to establish its defined processes by tailoring the organization’s set of standard processes.

At CMMI Maturity Level 3, organizations have following characteristics:

1. There is a central repository of Processes, Standards, Guidelines, Templates and other required
   artifacts. Projects use same templates across organization.
2. Processes are updated regularly. Projects also share learning and other important items like risks
   database, estimations etc.
3. A Process Improvement Group is functional at Org Level.
4. Organizational Training Planning and execution is an important aspect.
5. Engineering activities are more focused.
6. There is more integration between Project Management, Engineering and Support activities.

At maturity level 3, the processes related to the maturity level 2 process areas are further improved
by the organization. To achieve maturity level 3, Generic practices related to with generic goal 3 are
applied that were not addressed at maturity level 2. CMMI Maturity Level 3 contains maximum
number of processes.

CMMI Maturity Level 4: Quantitatively Managed

At maturity level 4, quantitative objectives are established for quality and process performance by
the organization and projects used them as criteria in managing projects. Quantitative objectives are
generally defined on the basis of the needs of the customer, organization, end users, and process
implementers. Quality and process performance is managed throughout the life of projects.

At CMMI Maturity Level 4 i.e. Quantitatively Managed level, the organizational focus is on the
Quantitative Management of controlling the project and processes performance through the use of
Statistical tools.

At CMMI Maturity Level 4, organizations have following characteristics:

1. Projects and Processes are managed using Statistical Tools
2. Project and Org Data collected at CMMI Maturity Level 3 is utilised to generate Process Capability
   Baseline and Process Performance Models. All projects follow these models to predict and control
   their performance.
3. Variations in performance are analysed and corrective actions are planned and applied.
4. Focus is to improve the processes in terms of quantitative control and narrowing down on
   variations, leading to improvement in productivity, least cycle time, less defects and issues etc.

CMMI Maturity Level 4 enhances the organization capability to predict and then to control
variations in performance.

CMMI Maturity Level 5: Optimizing

An organization frequently develops its processes at maturity level 5. Process development is
based on a measurable perceptive of business goals and its presentation requirements. A
quantifiable method is used by an organization to recognize the deviation essentials in the process
and to the bases of route effects.

At CMMI Maturity Level 5 i.e. the Optimizing level the focus of the organization is to find the causes
of variations and then to take corrective action for those variations, leading to the removal of causes
of variations and optimizing the output that means continuous improvement. Process Improvements
are also enforced through usage of a new tools, technology and technique.

At CMMI Maturity Level 5, organizations have following characteristics:

1. Innovations are implemented in tools, technology or techniques for continual improvements
   throughout the organization.
2. Defects are collected from various sources for analysis, root causes are identified and corrective
   actions are planned and implemented.

This way CMMI Maturity Level 5 led the organization on the way to the continuous improvement
through optimization of different activities.