ISO 20000-1:2011 Service Management System is a renowned standard for Service Management System (SMS) for the organization providing services in any field, domain or vertical.

ISO 20000-1:2011 helps in ensuring the quality, reliability and continuity of information technology services, a company needs to implement methodologies and tools. ISO 20000-1 helps in a framework for the service delivery for the delivery of the organizational services.

When it works properly, an Information Technology Services Management system addresses the needs of customers and delivers tangible business benefits to a services provider. IT can be integrated easily with other standards like ISO 9001, ISO 14001, ISO 27001, etc.

BENEFITS OF ISO 20000-1:2011

  • Helps in setting up of the definition of technology services and their processes
  • Helps in delivery of the consistency in quality of the delivered services
  • Enhances customer satisfaction in service delivery capabilities of the organization