SwiftFore follows a disciplined Agile framework that promotes an adaptive and context sensitive strategy. At SwiftFore we do this via its goal-driven approach that indicates the decision points that you need to consider, a range of techniques or strategies for you to address each decision point, and the advantages and disadvantages of each technique. In this section we present the goal diagram for the IT Operations process and overviews its decision points.

Computer Hardware Platforms – Computer hardware includes client machines such as laptops and desktop computers along with server machines and mainframes.

Operating System Platforms – The operating systems that run on computer hardware platforms are the second component of IT infrastructure. Common operating systems include Windows, UNIX, Linux and Mac OS X.

Software Applications – IT infrastructure management is mostly focused on managing the physical components of IT infrastructure but may exercise some oversight of the most important enterprise software applications. This typically includes applications that are critical for managing service delivery at the enterprise level, such as Oracle, Microsoft and others.

Data Management and Storage – Management and oversight of data storage components are one of the key functions of IT infrastructure management. IT organizations may be responsible for managing the physical components of data storage, such as data servers, along with the software components used to organize databases (MySQL, MS SQL, Oracle, and others).

Networking and Telecommunications Platforms – The IT organization’s internal network falls under the purview of IT infrastructure management. It covers everything from virtual network software (Microsoft Windows server, Cisco, etc.) to the physical telecommunications infrastructure (telephones, routers, wiring, etc.)

Internet – Internet-related infrastructure is closely tied to networking and telecommunications components of IT infrastructure. Websites that are hosted on internal or external servers, cloud-based web applications, web software development tools and web hosting services are all part of the IT infrastructure.

Consulting and System Integration Services – IT organizations in businesses that use legacy systems may be engaged in implementing new IT infrastructure to update legacy systems with new applications that are more powerful and robust for the modern technological setting.